How it works

From the first second of a call to the report written afterwards.

Every step below runs on the community's own configuration. A community switches capabilities on or off, decides who may use them, and starts with the parts it needs first — so this is the sequence the platform is built around, and each deployment draws from it.

1
Something happens and it is reported
A resident, caller or bystander raises it in seconds — structured for an emergency or a non-emergency — and the location goes with it, whether it is a dropped pin, a typed address or a device position.
2
The information is organized immediately
Details, notes, photographs, audio and links are held against the one record as they arrive. Where Always Answered PSAP is enabled, the call can be gathered and organized while the line is busy, so nothing waits on a single person's attention.
3
The right people are alerted
Dispatch and the relevant agencies see it. Where the community has enabled community response, verified nearby responders who are eligible for that kind of incident — and only those — can be alerted, under exclusion rules the community sets.
4
The nearest resources become visible
The map shows the AED, bleeding-control kit, naloxone, hydrant, shelter, evacuation point or unit closest to the incident, with the access detail its owner chose to share, and routes to it from the same screen.
5
Help starts before responders arrive
Step-by-step guidance, written to be read aloud and paced for the person doing it, supports bystander CPR, bleeding control, overdose response, choking, stroke recognition and more — with a dispatcher able to direct a caller to a resource that is closer than the ambulance.
6
The record forms itself as the call runs
Stages, notes, media and decisions accumulate on the incident timeline, so a handoff to another unit is a briefing rather than a phone call, and the after-action report is written from what actually happened instead of from memory afterwards.

How it works, by kind of emergency

Medical emergencies

Cardiac arrest, chest pain, breathing difficulty, stroke signs, seizures, diabetic emergencies, severe allergic reaction, unresponsive patients, falls and medical alarms.

What engages

Structured intake asking breathing, consciousness and patient count in order
Nearest-first ranking of AEDs, CPR kits, oxygen-adjacent equipment and trained people
Proximity alerting of verified responders trained in the specific need
Spoken guidance with pacing, including compression metronome
Photographs, video and quick options shared straight to the responding unit, with multiway video so it can see rather than infer
Timeline, vitals-as-reported and a structured handoff

What changes: The person closest to the patient is often a trained bystander, and the equipment needed is often inside the same building. The platform's job is to put those two facts together inside minutes.

The detail behind it

6 sectionsOpen any one to read it.

A call can start from more than one direction, and the same record is used whichever way it arrives — so a report made by a resident and a call created by a dispatcher from radio traffic end up as the same kind of object.

A resident or bystander reporting in the app, with location attached
A dispatcher creating the call from a phone call, radio traffic or a walk-in
A public tip submitted with no account at all
A structured non-emergency report, kept on the same record trail
An alert or official warning recorded from the authority that issued it

Everything here describes the platform as built, subject to the configuration decisions of the community or agency using it.

Support this work

Free for the people who need it, anywhere it runs.

It is not tied to one town or one county: a department, agency or community anywhere in the country or the world can run it. Residents are never charged. Departments pay for the parts they use, and donations let us put more resources into a community that could not otherwise afford them.

Donate on GoFundMe Every contributor, listed

· Defibrillators, naloxone and bleeding-control kits
· Guides, voice instructions and training material
· Mapping the equipment a community already has

Keep reading

What it is Mission Why it matters Research Inside the app Walkthroughs

Get in touch

Questions, corrections, or a resource we have missed — reach the team directly.

Cameron.anderson.work.contact@gmail.com Ways to get involved Everything else