Live collaboration & shared incident information
One incident record that everyone authorized is looking at, updating as it changes.
- Bystander and caller entries reach the responding agencies — law enforcement, fire and rescue, EMS — not one service
- Callers and bystanders share straight to the responders on the call — nothing has to be passed on by a dispatcher
- Photographs, video, audio, text and quick options, shared by several people at once, searchable and taggable
- Verification levels that update as accounts agree or conflict
- Incident timeline recording what happened, when and by whom
- Structured handoffs between the first caller and professional responders
- After-action reporting from the record that was built during the call
Sharing is direct, and it does not wait for anybody to pass it on. Several callers and bystanders can contribute to the same live incident at the same time — a photograph, a video clip, an audio recording, typed text, or a quick option tapped on a phone — and each contribution goes straight to the responders working that call, carrying its own confirmation level. Dispatch sits on that record as a participant, not as a gatekeeper: nothing has to be forwarded, approved or relayed by a dispatcher for it to reach the unit that is already moving.
Authorized participants can also exchange information on the incident itself: text messages and quick status updates, location, scene descriptions and hazard updates, changes in a patient's condition, handoff notes, and multiway video calling between a caller, a bystander, dispatch personnel and responders.
What a bystander, a caller or a witness contributes goes to every service working that call at once — law enforcement, fire and rescue, EMS, dispatch and, where the call permits it, approved community responders. Nobody on scene has to know which service they are talking to, and nobody has to work out which service to send it to: a witness account, a vehicle, a plate and a direction of travel are in front of the officers working the call; the condition and the medical detail are in front of EMS and the receiving facility; the access, occupancy and hazard detail are in front of fire and rescue. It is written once and read by each of them, rather than retold a third time on the road.
This is the difference between four fragmented phone calls and one shared picture. A bystander reports that CPR has started and compressions are continuing, and a second person at the same scene adds what they can see from where they stand. A caller photographs the gate, the driveway or the hazard that is hard to describe, and the photograph is on the responding unit's screen before it arrives — not described to it afterwards by somebody who only heard about it. The hazard report is updated as conditions change, and a dispatcher watching the same picture coaches from the picture rather than from a description of it.
Entries carry a confirmation level that is visible at a glance — official, corroborated, reported, conflicting, high-risk unverified, unknown or checked and false — so a professional can weigh what they are reading while the situation is still moving. Entries and the incident timeline together reduce duplicated questioning and give responders a fuller understanding of what has already happened and what has already been tried.
Collaboration is not unrestricted. What can be seen, added and shared depends on the user's role and permissions, the requirements of the incident, and how the agency has configured the system. Medical and restricted information is held behind role-based access. Law-enforcement, mental-health and other restricted calls are shown only to those authorized to work them.
From bystander to responder — who receives it
- A bystander, a caller or a witness adds what they have: a description, a photograph, a video clip, an audio recording, a vehicle or a plate, a direction of travel, a patient's condition, a hazard they can see, or a quick option tapped on a phone
- It reaches the responders on the call straight from the person who added it — several callers and bystanders can share at once, and nobody on scene has to know which service they are talking to
- It is visible to the agencies working that call: law enforcement, fire and rescue, EMS, and approved community responders where the call permits it
- A dispatcher does not have to be in the middle of it: the responding unit reads the entry, the photograph or the clip on the way rather than starting from the doorway
- Anything published further — a share link, a public page — is chosen by somebody authorized, never by default
What it changes for dispatch
- A dispatcher stops grading an injury from a frightened description and starts seeing whether bleeding has slowed, how far out a swimmer is, whether compressions are deep enough or whether the smoke is black
- Instructions become coaching: a dispatcher can demonstrate a recovery position, a packing technique or a tourniquet placement on video and watch it being done
- Several people at one scene stop being several separate calls — their accounts, photographs and status updates arrive on the same incident rather than in sequence on the same line
- The detail that arrives late still has somewhere to land, instead of being lost because the original call has ended
What it changes for responding units
- Arrival with a picture already formed: what was found, what was tried, what changed, and what is still unknown — instead of starting the assessment from the doorway
- The times that treatment depends on are already written down, such as when CPR started, when a tourniquet went on and when naloxone was given
- Access detail — the gate, the driveway, the lockbox, the dog, the narrow stairwell — known before the unit is on the street rather than discovered at the address
- A question that arrives mid-response can be put to the people who are still on scene, through the incident channel, rather than being held to the handover
What law enforcement and other services take from it
- The account of the person who was there, recorded once with its own time and its own media, instead of a description relayed second-hand through a call taker
- What a caller could see rather than what they knew how to name: a photograph of a vehicle, a plate, a gate, a doorway, or the direction somebody went
- Witness accounts kept side by side and marked as agreeing or conflicting, so a disagreement is visible while the scene is still live rather than at handover
- Fire and rescue take access, occupancy, hazards and what the smoke or the water is actually doing; EMS take the condition, when it changed and what has been given
- One incident timeline, so a walk-through, a statement and a handoff all date from the same record rather than from three recollections
- Restricted categories — law enforcement, mental health, hazardous material and obvious death — stay inside authorized roles, in the record and in every alert built from it
What it changes at the receiving end
- Pre-arrival information travels with the patient: what happened, when, what was administered and what the response was
- The numbers a receiving team asks for first — downtime, tourniquet time, dose and time of naloxone or epinephrine — are carried on the record rather than recalled
- A photograph of packaging, a medication list or a hazard removed from the scene can travel ahead of the patient
- The handoff is a briefing from a record rather than a verbal summary assembled at the doors
What it changes for the bystander
- Being told what to do in the next thirty seconds, paced, while their hands are busy
- Knowing that somebody qualified is coming, which is the difference between continuing compressions and giving up
- Being able to contribute the one thing only they can see — the gate, the plate, the color of the smoke, the direction of the current
- Being asked once rather than repeatedly: what they have already said is on the record, and they are not interrogated again by the next arriver
What it changes for the review
- The timeline exists as it happened, so the after-action report is a review rather than a reconstruction days later
- Where a resource was needed and where there was none becomes visible, which is how a coverage gap gets fixed
- A dispute about what was said or done is settled by the record rather than by memory
- The next planning scenario is built from what actually occurred rather than from an approximation of it
The detail behind it
5 sectionsOpen any one to read it.The collaboration layer exists because a responder's picture of an incident is normally assembled from several people who never speak to each other. A caller or a bystander adds what they have and it goes straight onto the live incident, where every authorized participant is reading it in the same moment — no dispatcher has to pass it on, decide who it is for, or approve it first. Several people at one scene can add at once, and each contribution carries its own confirmation level as it arrives.
- Photographs, video, audio, typed text and quick options tapped on a phone, from as many callers and bystanders as are on scene
- Shared straight from the scene to the responders working the call, with dispatch on the same record rather than in the middle of it
- Text notes and quick status updates
- Audio with a transcript where audio is used
- Location, scene description, hazards and changes in a patient's condition
- Handoff notes written while the call is live
- Multiway video between the caller, a bystander, dispatch and responders — controllable by who may join and who may talk
Everything here describes the platform as built, subject to the configuration decisions of the community or agency using it.
Free for the people who need it, anywhere it runs.
It is not tied to one town or one county: a department, agency or community anywhere in the country or the world can run it. Residents are never charged. Departments pay for the parts they use, and donations let us put more resources into a community that could not otherwise afford them.
- · Defibrillators, naloxone and bleeding-control kits
- · Guides, voice instructions and training material
- · Mapping the equipment a community already has
Questions, corrections, or a resource we have missed — reach the team directly.